Delivery updates
Check your order confirmation for delivery information. For more detail, contact the seller or support team through the site where you placed your order.
Help with an order
For delivery updates, returns or refunds, follow the instructions in your order confirmation or contact the seller or support team through the site where you placed your order.
Start here
What do you need help with?
Orders are placed through online sales platforms, so the site where you ordered holds your order, payment and delivery details.
Returns
Follow the returns instructions in your order confirmation, or use the returns process on the site where you placed your order.
Refunds
For a refund, follow the instructions in your order confirmation or contact the seller or support team through the site where you ordered.
Your order confirmation
Where to find your order confirmation
Your order confirmation is the best place to find the details of your purchase and how to get help.
- Search your emailLook for the confirmation sent when you placed your order. Searching for the product name or the platform's name can help.
- Check spam or junk foldersConfirmation emails sometimes end up there.
- Sign in where you orderedIf you have an account on the site where you placed your order, your order history is there too.
Common questions
Why should I contact the site where I ordered?
That site holds your order, payment and delivery details, so its seller or support team can look into your order directly.
Can I place or change an order on this website?
No. This website is for information only. Orders are placed and managed on the platform where you bought the product.
Is there an email address for order help?
Our email inbox is for business enquiries. For help with an order, follow the instructions in your order confirmation or contact the seller or support team through the site where you placed your order.
I'm a supplier or marketplace, not a customer.
Email us at enquiries@onlinealbion.com, or see Work with us.